Riverbend

Poultry Farm

Hyline pullet purchasing during COVID-19:

As we have had an overwhelming amount of enquiries for our hyline pullets and we have needed to change the way we do business and implement a few new procedures due to covid-19 (see our up to date posts on  facebook for all details) we are now selling our hyline pullets only through a new registration process.

WHEN ARE PULLETS NEXT AVAILABLE?

We have an allocated amount of birds available each week to offer those that register.  The birds we will have available by registration are between 16 - 20 weeks and starting to lay or not far off laying.

Registrations will open each Wednesday and will be available until all birds we have allocated have been registered for.  We will then close the registrations once all birds have been allocated.  You will see registrations have been closed as you will get a message stating this if you click on REGISTER NOW.  Registrations are still open if you complete the form provided and there is a great possibility birds will be allocated to you at this point.  Those that have been successful with their registration will then be able to purchase and collect their new pets on the following Tuesday.  

The appointment times offered 

each Tuesday are between 10.00am and 3.45pm only

EDIT 16/5 as from this Wednesday 20th May, we will offering two collection days THURSDAYS and SATURDAYS to enable more flexibility for our customers and particularly those that work on weekday employment.  We request all those that are able to register for the Thursday to please do so, to leave the Saturday appointments available to those that work through the week.

If you happen to miss out one week, please re register for the following week.  Our registration process is simple and working well, and allows us to offer birds to pretty much everyone that is wanting them.

WHAT  PRICE ARE THE BIRDS?

They are $38 each and fully vaccinated.

You will be required to pay for your hylines at time of collection.  We are currently only accepting EFTPOS payments, and not accepting cash 

CAN I STILL COME TO YOUR BUSINESS TO PURCHASE WITH ALL THE CURRENT RESTRICTIONS DUE TO COVID -19?

Yes, we are classed as a ESSENTIAL supplies business.  We have put a number of new policies in place to ensure our customers and our staff stay safe during this time.

a) The appointments we arrange to purchase our hylines ensures we have limited people here at our business at any one time, and we ask that you remain in your vehicle if you come and we are serving another customer on your arrival.  Our business is open for door sales as well as our appointments for hylines, so we may be serving other at the time of arrival. Please be mindful of other customers waiting before you, and be courteous at all times.

b) We are serving from our business door, so you can easily see when we are serving others and when it is your time to come out of your car to be served.  This also ensures that only our staff have handled all products in the store for your peace of mind.  We are doing so with fresh gloves for each and every customer and have strict sanitsing measures in store with all our staff.

c) We are implementing 1.5mt social distancing at all times.  

HOW DO I REGISTER?

Registration is simple, all you need to do is hit the link below, read the information provided and register to purchase by completing a simple form. We are hoping our registration process makes birds available to all that are wanting them, in a fair and stress free way and offers you all the information that you require prior to purchase. 

HOW WILL I KNOW IF MY REGISTRATION IS SUCCESSFUL?

If your registration is successful you will be offered an appointment time to collect.  

IMPORTANT:  Upon receiving our text message you will be required to CONFIRM the appointment time by return text.  We require you to do so within 2 hours of us sending you the text.  If this is not received, your hyline allocation may be offered to the next customer and your request will be cancelled.

WHY DO WE HAVE TO MAKE AN APPOINTMENT?

As we have a lot of customers to serve with hylines, appointments allow us to serve each customer and implement social distancing with each sale. Each appointment time is allocated a 10 minute duration.  It is important that you arrive on time.  Offering appointments to each customer ensures that we do not have a large volume of customers arriving at one time and allows us to implement social distancing which is important for everyone.  These appointments are offered each Tuesday between 10am and 3.45pm, and you are welcome to suggest times that suit you best at the time of registration within the times available. We will attempt to accomodate those times that suit you the best, where possible.  If you arrive for your appointment and we are with another customer at the time, please wait in your vehicle until we have finished serving.  Please be mindful there may be other customers waiting ahead of you and be courteous.  Our appointments allow us to space each customer throughout the day to make things easier, but we are still conducting door sales so sometimes we will have customers arriving outside of our appointments.

WHAT ABOUT THE SUPPLIES I NEED FOR MY NEW PETS, CAN YOU HELP WITH THOSE?

Yes, we certainly can!  

We understand you may need information regarding supplies required for your new pets, particularly if you are a new chicken owner, and you may be unsure of what you are needing.  

Prior to COVID-19 we welcomed customers into our shop and ran through all the things they may need, and answering any questions they may have in the process.  We pride ourselves on offering the best possible advice to help our customers ensure they have the knowledge to care for their new pets in the best possible way.  Unfortunately in the current situation, we are no longer able to allow customers into our store to browse (to keep both our customers safe and our staff), and we are only serving our customers from our door.  This can be difficult when trying to show our customers a range of products, for example all our feeders and drinkers, so this has become a little harder for us in showing our customers the products they may need for their new pets when purchasing.  So we have constructed a comprehensive “Supplies List” for our customers to read through, which is available for you to view in the registration process. The "Supplies List" contains click links to all the products we stock on our online shop so you can take a look through at your leisure from the comfort of your home.  We hope this offers all the information you require, and is helpful.

HOW DO I ORDER MY SUPPLIES?

We would strongly prefer that all supplies you require for your new pets be purchased prior through our online shop, we will then pack your order and have it available when you collect your hylines. Please take the time to read through our supplies list and purchase anything you may need for your new pets through our online shop.  Choose "free instore pick up" as your shipping method for your order and remember to note in the "notes" box at the checkout process you will collect with your hylines - As we have many appointments to process on the day, we would appreciate you doing this as far in advance as possible, but at least 48 hours prior to collection - should you have any questions after reading this document or if you are unsure of supplies required, please call us on (03) 62671554 we are happy to help you with any questions you may have or wish to discuss

CLICK HERE TO SEE OUR CHECKLIST FOR SUPPLIES REQUIRED

WHAT YOU NEED TO BRING WITH YOU TO COLLECT YOUR HYLINES:

All customers that have received a notification to collect are required to bring suitable carriage to take birds home in. We suggest strong cardboard boxes or pet carriers. We do not have any boxes spare. We require box good sized boxes of 40 x 30 x 40 (minimum) for each bird, a slightly larger box can house two birds together and they do travel better if in boxes together. We are bound by good ethics and animal transport law and we will refuse sale and NOT allow birds to be carried in bags, crates without lids, or possum traps. We no longer have spare boxes to offer those that come unprepared or with unsuitable carriage. Quite simply, we will not be able to offer sale of birds to you without suitable transport.

HOW WE WILL SERVE YOU UPON PICK UP:

Due to social distancing we have implimented of 1.5 mts at our business, we require you to adhere to  this at all times between staff and all other customers present we will try our best to minimise how many customers we have here at any one time by arranging a collection time by text.  We may have to ask you to wait in your vehicle if we are busy at the time you arrive.  and if we do so we will call you when ready to serve you.  

We will require you to place your box on the ground at the front of our business upon arriving,

Our staff will put your birds in the box you have provided.  We cannot offer bird selection by each customer.  Your birds will be selected by our staff.  You are required to stay behind our marked area at all times.

You are then required to pay for your purchase through our eftpos at the front of our business and collect any supplies orders you may have placed with us prior.

Thank you for your compliance with these rules.

Please note: 

1)  We will only have birds available to those that register and receive a collection notice from us via text message. Please do not come to our business to purchase hylines unless you have received a appointment time from us.  We only have birds to offer those that have successfully registered with this new procedure.  

2)  You cannot change the quantity of birds after registration.

3) We do not recommend introducing one bird to a existing flock and therefore we do not offer registrations for one bird

3) We cannot hold birds. They will be  ONLY be available on the day that is listed in this post each week

4) Once registered and an appointment time is offered you are then committed to collect your purchase at the time arranged.  Please be mindful of this when registering and ensure you are available when confirming your appointment time by text.  Cancellations will be charged a non refundable non transferable fee of $25 

To try and minimise too many disappointments, we will try our best to close our registrations each week as the allocated number of birds are filled.  If you have missed out this week, please try again in the following weeks.... and we hope things go back to normal as soon as possible without this process in the near future.