Riverbend

Poultry Farm

Hyline pullet purchasing during COVID-19:

Over the last 18 weeks we have had an overwhelming amount of enquiries for our hyline pullets and we have needed to change the way we do business and implement  new procedures due to covid-19 (see our up to date posts on  facebook for all details) we are now selling our hyline pullets only through a registration process, and this has been working well for the last 1 weeks.  It allows us to take appointments for customers wishing to purchase birds and allows our customers to prepare for their new pets.  

We have put a number of new policies in place to ensure our customers and our staff stay safe during this time and our business is trading in different ways than pre-covid so it is important to read all the material presented in this registration process to ensure you are compliant.

WHEN ARE PULLETS NEXT AVAILABLE?

We have an allocated amount of birds available each week to offer those that register.  The birds we will have available by registration are between 16 - 20 weeks and starting to lay or not far off laying.

Registrations will open each Wednesday for collection of birds the following Friday/Saturday  from our business at the appointment time arranged.  This is currently being done on a week by week basis only.   Registrations will remain open until our allocated amount of hylines for that week have been registered for.  The appointment times offered will be on a Friday and Saturday only.  

WHAT  PRICE ARE THE BIRDS?

They are $38 each and fully vaccinated.

You will be required to pay for your hylines at time of collection.  We are currently only accepting EFTPOS payments, and not accepting cash.  For all cancellations of appointments  there is a $25 cancellation fee.

HOW DO I REGISTER?

**Please read all the information provided on this page before registering.  It is particularly important to read the information provided regarding the boxes you are required to bring with you and the nutritional requirements our birds require**

Registration is simple, all you need to do is hit the link below, read the information provided and register to purchase by completing a simple form. We are hoping our registration process makes birds available to all that are wanting them, in a fair and stress free way and offers you all the information that you require prior to purchase. 

HOW WILL I KNOW IF MY REGISTRATION IS SUCCESSFUL?

If your registration is successful you will be offered an appointment time to collect by text message.  

IMPORTANT:  Upon receiving our text message you will be required to CONFIRM the appointment time by return text.  We require you to do so within 2 hours of us sending you the text.  If this is not received, your hyline allocation may be offered to the next customer and your request will be cancelled.

WHY DO WE HAVE TO MAKE AN APPOINTMENT?

As we have a lot of customers to serve with hylines, appointments allow us to serve each customer and implement social distancing with each sale. Each appointment time is allocated a 10 minute duration.  It is important that you arrive on time for your appointment and you have adequate boxes/carriers to take your new pets home in

Offering appointments to each customer ensures that we do not have a large volume of customers arriving at one time and allows us to implement social distancing which is important for everyone.  

Pre- Covid we offered our hylines in our store for customers to just pop in and purchase when they wanted them, many customers would be disappointed when we had sold out for the day and were not re stocking until the following week. Some customers may have travelled some distance to purchase and were extremely disappointed to find we could not help them on arrival.  We have found many customers find our registration process simple and love the knowledge that we will have the correct amount of birds available for them at the time their appointment is arranged and can pre prepare for their new pets.  

IMPORTANT! WHAT YOU NEED TO BRING WITH YOU TO COLLECT YOUR HYLINES:

All customers that have received a notification to collect are required to bring suitable carriage to take birds home in. We suggest strong cardboard boxes or pet carriers. We do not have any boxes spare. We require box good sized boxes of 40 x 30 x 40 (minimum) for each bird, a slightly larger box can house two birds together and they do travel better if in boxes together. Boxes require to have fixed lids and we cannot put birds in boxes or crates with make do tops such as towels and wire with cable ties etc - if the boxes or pet carriers are not completely secure we cannot use them.  We are bound by good ethics and animal transport law and we will refuse sale and NOT allow birds to be carried in bags, plastic crates, picnic baskets or possum traps. We no longer have spare boxes to offer those that come unprepared or with unsuitable carriage. Quite simply, we will not be able to offer sale of birds to you without suitable transport.

WHAT ABOUT THE SUPPLIES I NEED FOR MY NEW PETS, CAN YOU HELP WITH THOSE?

Yes, we certainly can!  we offer the complete package for all types of chicken owners, from the beginner to the breeder.  One thing to note is that HYLINES require particular feed requirements and we ask for you to please read the information regarding this on our supplies checklist *note: we often find our customers may have purchased feed prior to collecting their birds, and we strongly suggest in reading our information regarding the correct nutrition before doing so on our checklist page, or you risk purchasing feed that is not suitable.  We are a small business and can provide you with all the supplies you need. Please support our business and shop with us for all your supplies! We have the best range of poultry supplies in Tasmania and offer competitive pricing on all products we stock, with advice to match! 

We understand you may need information regarding supplies required for your new pets and may have questions, particularly if you are a new chicken owner, and you may be unsure of what you are needing and we are happy to assist.  All the answers to the common questions are contained on the next page - SEE OUR SUPPLIES CHECKLIST HERE

When we re open browsing into our store on 16/6/20 as covid-19 restrictions ease, by law we are required to implementing a limit capacity to our store, and therefore we have needed to implement a time limit on browsing to ensure all customers can enter our store without too much wait time.  We also need to minimise the time our staff spends with each customer to keep both our customers and staff safe, and we will not be able to spend large amounts of time with with each customer as we have done so in the past.  We have included all the information you may need in this registration process.  Please take the time to read through it at your leisure HERE.

We have constructed a comprehensive “Supplies List” for our customers to read through, which is available for you to view in the registration process. The "Supplies List" contains click links to all the products we stock on our online shop so you can take a look through at your leisure from the comfort of your home.  We hope this offers all the information you require, and is helpful.

HOW DO I ORDER MY SUPPLIES?

THREE EASY WAYS! 

- In-store shopping at our retail shop in Margate, we are open Tuesday to Saturday from 10am - 4pm

- Our online shop (or by our comprehensive supplies checklist)

- Phone ordering: Speak to our staff to discuss your needs over the phone with a secure credit card payment option!

Please understand if you have multiple questions or require help with what you are needing on all your supplies it is best to contact us prior to your appointment to discuss, or pop in for a browse prior to collection day.  As we have many appointments on the collection days and appointment times are limited to 15 minute duration it can often be busy and hard for our staff to answer many questions.

To simplify things, we have answered most commonly asked questions on our supplies checklist.  Please take the time to read through our supplies list and purchase anything you may need for your new pets through our online shop.  It is important to note the feed requirements needed for hylines, as they are different to heritage breeds and they do require a specific diet to stay healthy. 

When placing an order through our supplies checklist:

1)  please choose "free instore pick up" as your shipping method for your order and 

2) remember to note in the "notes" box at the checkout process you will collect with your hylines - As we have many appointments to process on the day, we would appreciate you doing this as far in advance as possible, but at least 48 hours prior to collection 

should you have any questions after reading this document or if you are unsure of supplies required, please call us on (03) 62671554 we are happy to help you with any questions you may have or wish to discuss. 

IF I ORDER ONLINE BEFORE I PURCHASE MY HYLINES, HOW DO I KNOW YOU WILL KEEP OUR SUPPLY ORDER ASIDE FOR THE SAME COLLECTION DAY?

Simple! you just need to tell us!

When purchasing your supplies online, to ensure we can process your order and have it ready for you at the same time, we require you to place your order at least 48 hours prior to collection of your birds and:

1)  Choose "in store pick up" as your shipping method at the checkout process.  

2)  There is also a "Message Seller" box at checkout where you can leave us a note to let us know you are collecting this order when you collect your hylines. We will then get your order together and have it ready for your appointment time.

If you struggle with using our online platform, are unfamiliar with online shopping, please call us to place your order on 62671554 - we can process a phone order with credit card payment.  

WHAT IF I WISH TO PURCHASE MY SUPPLIES BUT GET MY HYLINES AT A LATER DATE? 

easy! just place a normal order with our online shop, you can browse at your leisure or use our supplies list below to find the products you are needing.  You are also welcome to pop into our business and shop Tuesday to Saturday from 10am - 4pm.  You can collect your order in store or choose to have your order delivered.  You can then register at any time in the future to purchase your hylines. 

HOW WE WILL SERVE YOU UPON PICK UP:

As restrictions are easing, the way we will do business will change.  Please follow the directions given at the front of our business.  The hylines will be on display and you can choose which birds you would like to purchase.  Please choose carefully as we do not offer exchanges, refunds or returns on live animals. Please ensure that you remain 1.5mts from all staff members while being served.  Thank you for your compliance with these rules.

Please note: 

1)  We will only have birds available to those that register and receive a collection notice from us via text message. Please do not come to our business to purchase hylines unless you have received a appointment time from us.  We only have birds to offer those that have successfully registered with this new procedure.  

2)  You cannot change the quantity of birds or the appointment time after registration is complete.

3) We do not recommend introducing one bird to a existing flock and therefore we do not offer registrations for one bird

3) We cannot hold birds. They will be  ONLY be available on the day that is listed in this post each week at the appointment time we arrange with you.

4) Once registered and an appointment time is offered you are then committed to collect your purchase at the time arranged.  Please be mindful of this when registering and ensure you are available when confirming your appointment time by text.  Cancellations will be charged a non refundable non transferable fee of $25