HYLINE PULLETS ARE AVAILABLE EACH WEEK THROUGH
OUR SIMPLE REGISTRATION PROCESS
OUR SIMPLE REGISTRATION PROCESS
"our hylines are super friendly and make great pets"
WHEN ARE PULLETS NEXT AVAILABLE?
PLEASE NOTE EDIT: 3/3/21 - Over the next few weeks our registration process may change to a fortnightly basis with the lead up to the colder weather, and working through winter. Decisions will be made based on demand of numbers being ordered from our customers over the next couple of weeks. Please ensure you CHECK the dates you are registering for and note the dates in your diary to ensure your appointment is not forgotten.
We have an allocated amount of birds available each week to offer those that register. The birds we will have available by registration are between 16 - 20 weeks and starting to lay or not far off laying.
Registrations will open each Wednesday for collection of birds the following Friday/Saturday from our business at the appointment time arranged. This is currently being done on a week by week basis only. Registrations will remain open until our allocated amount of hylines for that week have been registered for. The appointment times offered will be on a Friday and Saturday only.
WHAT PRICE ARE THE BIRDS?
They are $38 each and fully vaccinated.
You will be required to pay for your hylines at time of collection. We are currently only accepting EFTPOS payments, and not accepting cash. For all cancellations of appointments there is a $25 cancellation fee.
HOW DO I REGISTER?
**Please read all the information provided on this page before registering. It is particularly important to read the information provided regarding the boxes you are required to bring with you (BELOW) and the nutritional requirements our birds require** Customers that do not bring suitable transport as listed below will be refused sale.
Registration is simple. Once you have read through this information on this page there is a link to take you to our registration form. We are hoping our registration process makes birds available to all that are wanting them, in a fair and stress free way and offers you all the information that you require prior to purchase.
HOW WILL I KNOW IF MY REGISTRATION IS SUCCESSFUL?
If your registration is successful you will be offered an appointment time to collect by text message to your mobile phone.
IMPORTANT: Upon receiving our text message you will be required to CONFIRM the appointment time by return text. We require you to do so within 2 hours of us sending you the text. If this is not received, your hyline allocation may be offered to the next customer and your request will be cancelled.
WHY DO WE HAVE TO MAKE AN APPOINTMENT?
Pre- Covid we offered our hylines in our store for customers to just pop in and purchase when they wanted them, many customers would be disappointed when we had sold out for the day and were not re stocking until the following week. Some customers may have travelled some distance to purchase and were extremely disappointed to find we could not help them on arrival. We have found many customers find our registration process simple and love the knowledge that we will have the correct amount of birds available for them at the time their appointment is arranged and can pre prepare for their new pets.
As we have a lot of customers to serve with hylines, appointments allow us to serve each customer and implement social distancing with each sale. Each appointment time is allocated a 15 minute duration. It is important that you arrive on time for your appointment and you have adequate boxes/carriers to take your new pets home in
Offering appointments to each customer ensures that we do not have a large volume of customers arriving at one time and allows us to implement social distancing which is important for everyone.
What is suitable transportation:
option 1) A box that can contain two or more birds together. Height of the box is just as important as width and length. For two birds the ideal box size is: 60cm L x 40cm D x 50cm H (see pictures below). Boxes require a lid that can be closed by our staff easily (we cannot tape extra bits on, tie cable ties, and blankets and towels are NOT acceptable as tops!)
option 2) Pet carriers and animal crates with solid bases
When considering what to bring to carry your birds home in, please consider you are transporting live animals, not a plant from a garden centre or nuts and bolts from a hardware shop! The box needs to be a safe and sturdy box to house two full sized hens. Birds travel better if we can fit two birds together in one box, and here are some good examples (below) - these suggestions are to suit 2 birds in each box, you will require one of these for each lot of two birds you are wishing to purchase
What is unsuitable transportation - our staff will refuse sale if you bring any of the following:
X Reflex paper boxes and wine boxes (too small!)
X Feed bags
X Possum traps
X Plastic crates
X Crates that require blankets or something (rope, cable ties) to be tied to contain birds
X Boxes shorter in height than40cm in height:
Please understand that we are bound by good ethics and transportation law and we will not sell birds to customers that do not prepare and bring a suitable box to transport their new pets in. Over the last few weeks we have experienced a larger volume of customers that are choosing to not read this information and do not bring suitable transportation which puts our staff in a very stressful situation of having to refuse sale. This is upsetting for both our customers and us, but something we will stand firmly on. We want your new pets to transition to their new home without being stressed plus we can also be fined $10,000 if we do not comply with animal transportation laws.
You have a week and a half from point of registration to pick up of your new pets, PLEASE arrange something suitable. We cannot offer you boxes at our store. It does not have to be difficult or complicated but it does need to be suitable.
WHAT ABOUT THE SUPPLIES I NEED FOR MY NEW PETS, CAN YOU HELP WITH THOSE?
Yes, we certainly can! we offer the complete package for all types of chicken owners, from the beginner to the breeder. We are a small Tasmanian owned and operated business and we can provide you with all the supplies you may need, along with the best advice. Please support our business when purchasing your supplies. We have the best range of poultry supplies in Tasmania with competitive pricing. There are a number of ways you can shop with us, which are listed a bit further down the page.
One thing to note is that HYLINES require particular feed requirements - we have provided more information regarding this on our supplies checklist HERE *note: we often find our customers may have purchased feed prior to collecting their birds elsewhere, many have not purchased feed that is suitable for hylines and we strongly suggest in reading our information regarding the correct nutrition before purchasing feed for your new pets.
Some feed is unsuitable for hylines which can lead to nutritional deficiencies and health issues that lead to fatalities.
We understand you may need information regarding supplies required for your new pets and may have questions, particularly if you are a new chicken owner, and you may be unsure of what you are needing and we are happy to assist. All the answers to the common questions are contained on the next page - SEE OUR SUPPLIES CHECKLIST HERE
When we re open browsing into our store on 16/6/20 as covid-19 restrictions ease, by law we are required to implementing a limit capacity to our store, and therefore we have needed to implement a time limit on browsing to ensure all customers can enter our store without too much wait time. We also need to minimise the time our staff spends with each customer to keep both our customers and staff safe, and we will not be able to spend large amounts of time with with each customer as we have done so in the past. We have included all the information you may need in this registration process. Please take the time to read through it at your leisure HERE.
We have constructed a comprehensive “Supplies List” for our customers to read through, which is available for you to view in the registration process. The "Supplies List" contains click links to all the products we stock on our online shop so you can take a look through at your leisure from the comfort of your home. We hope this offers all the information you require, and is helpful.
HOW DO I SHOP FOR MY SUPPLIES?
THREE EASY WAYS!
- In-store shopping at our retail shop in Margate, we are open Tuesday to Saturday from 10am - 4pm
- Our online shop (or via the links direct to our shop provided in our comprehensive supplies checklist) - Place your order 48 hours in advance from your appointment time and collect your order at the same time as collecting your new pets. Alternatively we offer a free local delivery service (*conditions apply) if you live locally and wish to get set up before your pets arrive
- Phone ordering: Speak to our staff to discuss your needs over the phone with a secure credit card payment option!
Please understand if you have multiple questions or require help with what you are needing on all your supplies it is best to contact us prior to your appointment to discuss, or pop in for a browse prior to collection day. As we have many appointments on the collection days and appointment times are limited to 15 minute duration it can often be busy and hard for our staff to answer many questions.
To simplify things, we have answered most commonly asked questions on our supplies checklist. Please take the time to read through our supplies list and purchase anything you may need for your new pets through our online shop. It is important to note the feed requirements needed for hylines, as they are different to heritage breeds and they do require a specific diet to stay healthy.
When placing an order through our supplies checklist:
1) please choose "free instore pick up" as your shipping method for your order and
2) remember to note in the "notes" box at the checkout process you will collect with your hylines - As we have many appointments to process on the day, we would appreciate you doing this as far in advance as possible, but at least 48 hours prior to collection
should you have any questions after reading this document or if you are unsure of supplies required, please call us on (03) 62671554 we are happy to help you with any questions you may have or wish to discuss.
IF I ORDER ONLINE BEFORE I PURCHASE MY HYLINES, HOW DO I KNOW YOU WILL KEEP OUR SUPPLY ORDER ASIDE FOR THE SAME COLLECTION DAY?
Simple! you just need to tell us!
When purchasing your supplies online, to ensure we can process your order and have it ready for you at the same time, we require you to place your order at least 48 hours prior to collection of your birds and:
1) Choose "in store pick up" as your shipping method at the checkout process.
2) There is also a "Message Seller" box at checkout where you can leave us a note to let us know you are collecting this order when you collect your hylines. We will then get your order together and have it ready for your appointment time.
If you struggle with using our online platform, are unfamiliar with online shopping, please call us to place your order on 62671554 - we can process a phone order with credit card payment.
WHAT IF I WISH TO PURCHASE MY SUPPLIES BUT GET MY HYLINES AT A LATER DATE?
easy! just place a normal order with our online shop, you can browse at your leisure or use our supplies list below to find the products you are needing. You are also welcome to pop into our business and shop Tuesday to Saturday from 10am - 4pm. You can collect your order in store or choose to have your order delivered. You can then register at any time in the future to purchase your hylines.
HOW WE WILL SERVE YOU UPON PICK UP:As restrictions are easing, the way we will do business will change. Please follow the directions given at the front of our business. The hylines will be on display and you can choose which birds you would like to purchase. Please choose carefully as we do not offer exchanges, refunds or returns on live animals. Please ensure that you remain 1.5mts from all staff members while being served. Thank you for your compliance with these rules.
Please note:
1) We will only have birds available to those that register and receive a collection notice from us via text message. Please do not come to our business to purchase hylines unless you have received a appointment time from us. We only have birds to offer those that have successfully registered with this new procedure.
2) You cannot change the quantity of birds or the appointment time after registration is complete.
3) We do not recommend introducing one bird to a existing flock and therefore we do not offer registrations for one bird
3) We cannot hold birds. They will be ONLY be available on the day that is listed in this post each week at the appointment time we arrange with you.
4) Once registered and an appointment time is offered you are then committed to collect your purchase at the time arranged. Please be mindful of this when registering and ensure you are available when confirming your appointment time by text. Cancellations will be charged a non refundable non transferable fee of $25